Quality Policy

It is Munters policy to develop, manufacture and market products, systems, and services in accordance with contractual demands and of such quality that they gain the full satisfaction of our customers. High and consistent quality shall be a major factor for customers to buy our products. This policy is applicable to all products, systems, and services provided by Munters.

Ambition
Munters ambition is to provide products, systems, and services with high and consistent quality. This can only be achieved through coordinated and well-planned work processes throughout the Munters group.

Implementation
The implementation of this policy demands that businesses within Munters are managed according to the following principles:

• Every employee within Munters shall be aware of the importance of quality through communication and continuous training
• The organization and division of responsibility and authority related to all activities that affect quality shall be documented
• Customer focus, cost efficiency and the requirements in ISO 9001/2000 or its equivalent shall be the basis for all activities
• The research and development of products, systems and services shall originate from customer needs
• Routines, processes, and methods that secure requested quality shall be documented and used
• Only suppliers with the ability to fulfil our specified quality requirements shall be used
• Marketing and sales activities must only create customer expectations that can be fulfilled
• The progress of quality work shall be continuously followed up by information, feedback, and quality audits
• Quality related work shall be directed towards yearly targets for quality improvements.